Get started & Wi-Fi
From your first connection to adjusting wireless settings.
Privacy Hero Support & Guides
Everything you need to get more from Privacy Hero 2.
New router? Setting up VPN? Managing your family's devices? Start here for clear, topic-based links to step-by-step instructions from the FlashRouters Support Center.
Find help by topic
Choose what you need to do.
Guides open in the FlashRouters Support Center. We're keeping them in one place so instructions stay consistent as the product evolves.
VPN setup & connection
Use Privacy Hero VPN, NordVPN NordLynx, or a supported third-party provider.
Security & parental controls
Help protect your household and give each device the settings it needs.
Streaming & daily controls
Manage streaming services and adjust connected devices from your dashboard.
Troubleshooting
Fix the most common VPN, connection and dashboard problems.
Account, plans & portal
Already own a Privacy Hero 2? Access your cloud settings and subscription information.
Need more help?
FlashRouters support is here for you.
Start with our step-by-step guides. For one-on-one help, submit a request using the FlashRouters contact form, or use the chat box on FlashRouters.com. When no agent is online, leave a message in chat for the team to follow up.